Refund policy
REFUNDS & RETURNS
OVRTHROWN — BUILT FROM ADVERSITY
At OVRTHROWN, every piece is produced with purpose. Our garments are printed on demand, meaning each item is made specifically after an order is placed rather than held as pre-produced stock.
We take pride in the quality of our products and want every order to meet expectations. Please review our returns and refund policy before purchasing.
1. MADE-TO-ORDER PRODUCTION
All OVRTHROWN garments are produced on demand.
Because production begins shortly after an order is placed, changes to sizes, colours, designs or shipping details may not be possible once manufacturing has started.
Please double-check your order details before completing your purchase.
Our made-to-order production process does not affect your statutory consumer rights, including applicable cancellation rights.
2. ORDER CANCELLATIONS
If you wish to cancel or amend an order, please contact us as soon as possible.
Where production has not yet begun, we will endeavour to cancel or amend your order before it enters manufacturing.
Once production has started, we may be unable to make changes or cancel the manufacturing process.
This does not affect any legal right you may have to cancel your purchase, including the statutory cancellation rights outlined below.
3. RETURNS & CHANGES OF MIND
UK Customers
For standard, non-personalised products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.
To exercise this right, contact us within the cancellation period and clearly state your intention to cancel.
You must then return the goods within 14 days of notifying us.
Items should be returned in their original condition. You may inspect and try on garments as you would in a physical shop, but any handling beyond what is necessary to establish their nature, characteristics and fit may result in a deduction for diminished value.
Unless the item is faulty, incorrect or otherwise required by law, you are responsible for the cost of return postage.
Personalised Products
Products genuinely customised to your individual specifications, such as garments featuring a name, image or design supplied specifically by you, are generally exempt from the statutory 14-day change-of-mind cancellation right.
This exception does not apply simply because a standard OVRTHROWN design is printed after purchase.
International Customers
Returns and cancellations for customers outside the UK will be handled in accordance with any mandatory consumer protection laws applicable to their purchase.
Please contact us to discuss your request.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Every OVRTHROWN product is expected to meet our quality standards.
If your order arrives damaged, defective, incorrectly printed or different from the item ordered, please contact us as soon as possible.
To help us investigate, please provide:
-
Your order number.
-
A brief description of the issue.
-
Clear photographs showing the defect, damage or incorrect product, where possible.
We recommend reporting visible problems within 30 days of delivery to help us resolve them promptly with our production partner.
Once the issue has been assessed, we will arrange an appropriate remedy, which may include a replacement, refund or another solution in accordance with your consumer rights.
Where an item is faulty or incorrect, OVRTHROWN will cover any necessary return costs as required by applicable law.
Our recommended reporting period does not limit your statutory rights to remedies for faulty or misdescribed goods.
5. INCORRECT SIZE OR COLOUR
Please consult our size guides carefully before placing an order.
Our garments are designed with specific fits, including oversized silhouettes, so we recommend checking the measurements provided on each product page.
If you select an incorrect size or colour, we cannot guarantee an exchange or replacement through our production partner.
However, eligible UK customers retain their statutory cancellation and return rights for standard, non-personalised products.
Where a garment is incorrectly labelled, misdescribed or supplied in a different size or colour from the one ordered, we will resolve the issue in accordance with your legal rights.
6. LOST OR DELAYED ORDERS
If your order has not arrived within the expected delivery period, please contact us.
We will investigate the shipment with our delivery and production partners.
If an order is confirmed lost or is not delivered as required under applicable law, we will arrange an appropriate resolution, which may include a replacement or refund.
Please ensure your shipping information is accurate at checkout.
Where incorrect or incomplete information is provided, additional redelivery charges may apply when legally permissible.
International customers are responsible for applicable customs duties and import taxes unless otherwise stated at checkout.
7. REFUND PROCESSING
Once a refund has been approved or becomes due under applicable law, it will be issued to your original payment method unless otherwise agreed.
For eligible UK change-of-mind cancellations, refunds will include the original standard delivery charge, where applicable.
Refunds will be processed without undue delay and within the legally required timeframe. For eligible returned goods, this is generally within 14 days of receiving the return or receiving evidence that the goods have been sent back, whichever is earlier.
Your payment provider may require additional time for the funds to appear in your account.
We do not charge a refund administration fee for the exercise of statutory cancellation or refund rights.
8. HOW TO REQUEST A RETURN
Before returning any item, please contact our customer support team using the contact details provided on our website.
Include your order number and the reason for your request.
We will provide the appropriate return instructions and return address where a physical return is required.
Please do not send items directly to our manufacturing partner or to an address found on the original shipping label without first receiving return instructions.
9. YOUR STATUTORY RIGHTS
Nothing in this policy excludes, restricts or overrides your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
OVRTHROWN
BUILT FROM ADVERSITY